Support
Closive is small enough that support is a person, not a ticket queue. Everything below goes to the same inbox.
Effective 16 September 2026
Getting in touch
Write to manpreet@closive.ai — questions, bugs, a wrong reading, a feature you need, or a security concern. We aim to reply within two business days.
Getting access
Sign in with Google. Invited and existing users can continue into Closive. If you are not invited yet, we save your interest and let you know when you can get started. We are adding users gradually.
Signing in
Invited users sign in with Google at app.closive.ai/auth/sign-in. The app currently runs at app.closive.ai while the alpha is being tested; if that changes, invited users will be told directly.
If sign-in fails, or Closive says it needs you to reconnect Google, sign in again and re-approve the permissions. Reconnecting must use the same Google account — a different account is rejected rather than swapped in.
Disconnecting Google
Signing out ends your session but leaves background sync connected. Choose Account and privacy → Disconnect Google in the web or iPhone app. This stops processing, revokes Google access and keeps your saved history. Reconnect to use that history again. You can also remove Closive from your Google account permissions, or email us and we will remove the grant and stop the sync. Your account and its history stay in place unless you also ask for deletion.
Deleting your account and data
In the web or iPhone app, open Account and privacy, choose Request account deletion and confirm. Processing, sessions and push stop immediately. We remove your account and active stored data, and confirm by email within 7 days. Recovery copies are removed within 90 days of your request. Sent emails, created events and offline-device copies are not immediately erased. Email manpreet@closive.ai from your account address for help or a data export. See the data retention policy.
Reporting something urgent
If you believe your account has been accessed by someone else, or you have found a security problem, revoke Closive’s access in Google and email manpreet@closive.ai with “security” in the subject line. We will respond directly.